The short version
If your product arrives defective or damaged, tell us within 3 days of delivery and we replace it. We do not accept returns for change of mind.
What we replace
- Manufacturing defects
- Damage in transit
- Wrong item or wrong colour sent
- Missing parts from the box
What we do not accept
- Change of mind, including “I do not feel like using it any more”
- Requests raised more than 3 days after delivery
- Damage caused by misuse, drops, or exposure to heat
- Leaking caused by the lid not being closed properly or the locking catch not engaged. We do not claim these are leak proof, and we explain that on every product page
- Normal wear on a used product
Please film your unboxing
We ask for a single continuous video showing our sealed packaging being opened and the fault clearly visible. This is not us being difficult. It is the fastest way for us to approve a replacement without a week of back and forth, and it protects both of us if a courier damaged the parcel.
Without an unboxing video we may not be able to approve a replacement for damage or missing parts.
How to raise it
- Email guzzlit.work@gmail.com within 3 days of delivery with your order number, the unboxing video, and a line on what is wrong.
- We respond within one business day.
- If approved, we arrange the replacement. You pay nothing for it.
If we cannot replace the item, we refund it in full to your original payment method within 5 to 7 business days of approval.
Cancellations
You can cancel free of charge any time before the order is dispatched. Email us with your order number as soon as possible. Once it has been dispatched, the process above applies.